How can we help?

Answers to common questions — and a direct line to us.

Email support

Have a question, bug, or feature request? We read every message.

info@inventamelhor.com →
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Privacy & your data

Learn what we collect, how it's used, and how to delete your account or chats.

Read the Privacy Policy →
FAQ

Frequently asked

What is LusoChat?

LusoChat is a native app for iPhone, iPad and Mac that lets you chat with the best open-weight and frontier AI models — all in one place, with a clean, fast interface built for Apple devices.

Which models can I use?

A curated lineup of 24 models, including open-weight favorites (DeepSeek, Llama, Kimi, Qwen, GLM, MiniMax and more) and frontier flagships (GPT-5, Gemini, and others). The lineup is managed on the server and updates without an app update.

Is it free?

Yes. The free plan includes 1,000 messages every calendar month, with access to every model and all features. A higher-limit subscription ("LusoChat Pro") is planned for the future.

How does the monthly limit work?

Each message you send counts toward your monthly allowance. The counter resets at the start of every calendar month. You can see how many messages you have left in Settings.

Can I use my own API key?

No — LusoChat runs entirely through its own secure backend, so there's nothing to configure. You just open the app and start chatting.

Which devices are supported?

iPhone, iPad and Mac, on the latest OS versions. Your chats, prompts and projects sync across all of them when you're signed in.

Can I attach files or images?

Yes. You can attach images (compressed on-device before upload) and PDFs. PDFs can be read by every model; image understanding is available on models that support vision.

Do you train on my conversations?

No. Your messages aren't used to train models or for advertising. Prompts are sent to model providers only to generate your responses. See the Privacy Policy for details.

How do I delete my data or account?

You can delete individual chats in the app, or remove everything from Settings → Delete Account. Deleting your account also revokes Sign in with Apple and removes your stored chats and files.

Sign in with Apple isn't working — what should I do?

Make sure you're signed in to iCloud on your device and connected to the internet, then try again. If it still fails, email us at info@inventamelhor.com with your device and OS version and we'll help.

Still stuck?

We're a small team and happy to help. Drop us a line.